Retour et Remboursement
Your satisfaction is our priority. Here are our terms regarding returns and refunds.
1. Retour de pièces
Due to the nature of our products (made to order and customized), we do not offer a standard return policy. However, returns are possible in the following cases:
1.1 Defective or non-compliant products
If your product is defective, damaged, or not compliant, you can request a refund or an exchange.
- Délai : 14 jours après réception.
- Preuve : Description détaillée + photos requises.
1.2 Return Process
Contact our customer service to start the procedure: contact@amicreation.fr.
Frais de retour : Pris en charge par Ami Store Concept si la pièce est défectueuse/non conforme. Sinon, à la charge du client.
2. Exchanges
For any exchange not due to a defect (e.g., change of mind), please contact us within 14 days.
Note: Exchanges are only possible if the product has not been personalized or used.
3. Reimbursements
Remboursement Intégral
For defective/non-compliant products (including shipping costs), after inspection of the return.
Lead time
7 to 14 business days after return validation, on the original payment method.
4. Order cancellation
Cancellation must be requested immediately, before the start of manufacturing or shipping. Once these steps have begun, cancellation is impossible.
5. Transport Damage
Produit endommagé à la réception ? Contactez-nous dans les 48 heures avec des photos du produit et de l'emballage.
6. Non retournables
Except in case of defect, customized or made-to-order products are never returned.
7. Customer Responsibility
Il est de la responsabilité du client de vérifier ses choix (taille, couleur, personnalisation) avant de commander. Ami Store Concept ne peut être tenu responsable des erreurs de saisie client.