Return & Refund Policy
Your satisfaction is our priority. Here are our terms regarding returns and refunds.
1. Product returns
Due to the nature of our products (made to order and customized), we do not offer a standard return policy. However, returns are possible in the following cases:
1.1 Defective or non-compliant products
If your product is defective, damaged, or not compliant, you can request a refund or an exchange.
- Délai : 14 jours après réception.
- Preuve : Description détaillée + photos requises.
1.2 Return process
Contact our customer service to start the procedure: contact@amicreation.fr.
Return costs: Covered by Ami Store Concept if the product is defective/not compliant. Otherwise, the customer is responsible.
2. Exchanges
For any exchange not due to a defect (e.g., change of mind), please contact us within 14 days.
Note: Exchanges are only possible if the product has not been personalized or used.
3. Refunds
Full Refund
For defective/non-compliant products (including shipping costs), after inspection of the return.
Deadline
7 to 14 business days after validation of the return, on the original payment method.
4. Order cancellation
Cancellation must be requested immediately, before production or shipping begins. Once these steps have started, cancellation is impossible.
5. Transport Damage
Damaged product upon arrival? Contact us within 48 hours with photos of the product and packaging.
6. Non-returnable items
Unless defective, custom or made-to-order products are never returned.
7. Customer responsibility
It is the customer's responsibility to verify their choices (size, color, customization) before placing an order. Ami Store Concept cannot be held responsible for customer input errors.